CB Protection: Server upgrade with error KB2919355 is not installed
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Article ID: 288735
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
Installation fails with the error:
Required KB for C Runtimes not found, please install KB2919355 before continuing.
Environment
- CB Protection Server: 8.0 and Higher
- Windows Server: All Supported Versions
- KB2919355 Already Installed
Cause
This is caused by WMIC failing to either run, or write a text file in the temp location.
Resolution
- Verify that the following command is able to run:
cmd.exe /C wmic qfe get hotfixid | findstr /i /c:"KB2919355"
- If blocked, add an allow rule to allow WMIC to run.
- If not blocked, verify you're running as an Administrator that can write to the location:
C:\Users\USERNAME\AppData\Local\Temp\{GUID}\{GUID}\hotfix.txt
Feedback
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