CB Protection: Server upgrade with error KB2919355 is not installed

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Installation fails with the error:

Required KB for C Runtimes not found, please install KB2919355 before continuing.

Environment

• CB Protection Server: 8.0 and Higher
• Windows Server: All Supported Versions
• KB2919355 Already Installed

Cause

This is caused by WMIC failing to either run, or write a text file in the temp location. 

Resolution

1. Verify that the following command is able to run:

   cmd.exe /C wmic qfe get hotfixid | findstr /i /c:"KB2919355"

2. If blocked, add an allow rule to allow WMIC to run. 
3. If not blocked, verify you're running as an Administrator that can write to the location:

   C:\Users\USERNAME\AppData\Local\Temp\{GUID}\{GUID}\hotfix.txt