App Control: Host Package Hangs at Validating SQL Credentials When Using SQL Accounts

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Host Packages hang and fail to complete installation
• HostPackageInstall logs show hang on:

  Validating SQL Credentials...

  
   

Environment

• App Control Server: 8.5+
• SQL Authentication Instead of Service Account

Cause

This is caused by the addition of {} in the SQL account information in the Shepherd.DSN file

Resolution

1. Navigate to C:\Program Files (x86)\Bit9\Parity Server\
2. Edit the Shepherd.dsn file
3. Remove the { and } from the password field
4. Restart the App Control Server service