Carbon Black Support Transition to Broadcom

Products

• Carbon Black Cloud Managed Detection and Response
• Carbon Black App Control (formerly Cb Protection)
• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
• Carbon Black EDR (formerly Cb Response)
• Carbon Black Hosted EDR (formerly Cb Response Cloud)

Issue/Introduction

How is Carbon Black Support transitioning to Broadcom?

Environment

Carbon Black Support: All Products

Resolution

The process of transitioning to Broadcom systems and the necessary migration of Carbon Black systems will begin at approximately 5:00 p.m. (PDT) on Tuesday, April 30, 2024, and conclude on Sunday, May 5, 2024, at approximately 7:30 p.m. (PDT).

Between those two dates, if you need support, please continue submitting a support case through Carbon Black User eXchange (UeX).

To ensure a smooth transition and shutdown process, beginning at approximately 5:00 p.m. PDT on Wednesday, April 30, 2024, customers will only be able to perform a limited set of operations.
These features will no longer be available:

• User Registrations
• Users/Permissions

These features will remain available:

• Create Cases
• Manage Cases
• Close Cases

Similar features and functionality will be available to Carbon Black customers in the Broadcom Customer Support Portal starting on Sunday, May 5, 2024, at approximately, 7:30 p.m. (PDT).

Additionally, you can expect the following account, entitlement, contact, and support data to be transferred to the Broadcom Customer Support Portal:

• Active Contracts
• Product entitlement tied to active contracts
• Contacts associated with product entitlements tied to active contracts
• Product licenses
• All open support cases
• Support cases closed in the last 18 months