Carbon Black Support Transition to Broadcom
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Carbon Black Support Transition to Broadcom


Article ID: 288732


Updated On:


Carbon Black Cloud Managed Detection and Response Carbon Black App Control (formerly Cb Protection) Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter) Carbon Black EDR (formerly Cb Response) Carbon Black Hosted EDR (formerly Cb Response Cloud)


How is Carbon Black Support transitioning to Broadcom?


Carbon Black Support: All Products


The process of transitioning to Broadcom systems and the necessary migration of Carbon Black systems will begin at approximately 5:00 p.m. (PDT) on Tuesday, April 30, 2024, and conclude on Sunday, May 5, 2024, at approximately 7:30 p.m. (PDT).

Between those two dates, if you need support, please continue submitting a support case through Carbon Black User eXchange (UeX).

To ensure a smooth transition and shutdown process, beginning at approximately 5:00 p.m. PDT on Wednesday, April 30, 2024, customers will only be able to perform a limited set of operations.
These features will no longer be available:

  • User Registrations
  • Users/Permissions
These features will remain available:
  • Create Cases
  • Manage Cases
  • Close Cases

Similar features and functionality will be available to Carbon Black customers in the Broadcom Customer Support Portal starting on Sunday, May 5, 2024, at approximately, 7:30 p.m. (PDT).

Additionally, you can expect the following account, entitlement, contact, and support data to be transferred to the Broadcom Customer Support Portal:

  • Active Contracts
  • Product entitlement tied to active contracts
  • Contacts associated with product entitlements tied to active contracts
  • Product licenses
  • All open support cases
  • Support cases closed in the last 18 months