App Control: Agent Status Shows Connected (Not Permitted)

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Client Registration Codes are enabled.
• New Agent installs are not showing in the Console.
• dascli status returns similar:

  Connection: Connected(Not Permitted)

Environment

• App Control Agent: 8.9.2+
• App Control Server: 8.10.0+

Cause

Agent was installed with an invalid or missing Client Registration Code.

Resolution

1. Log in to the Console and navigate to System Configuration > Security > Registration Code Archive.
2. Copy a Registration Code that is currently Enabled. If none are Enabled, enable one.
3. Open a command prompt and issue the following commands:

   dascli password GlobalPassword
   dascli register code registrationcodegoeshere

4. The Agent should return a message similar to:

   ClientId: ec6f698d-8574-11ee-99ca-0050562a73e4-c51fc8ed

5. Allow the Agent a few minutes to connect and synchronize with the Server. Then verify the Agent has connected:

   dascli status