App Control: How To Upgrade macOS With an Agent Installed

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Upgrade the macOS with an Agent installed.

Environment

• App Control Agent: All Supported Versions
• Apple macOS: All Supported Versions

Resolution

1. Verify the version being upgraded to is fully supported by the Mac Agent.
2. Verify the Updater, "Mac System Updates" is turned on in Rules > Software Rules > Updaters.
3. Move the Agent into a Policy that has the Control Mode turned off.
4. Begin the Operating System upgrade.
5. After the upgrade has completed, move the Agent back into the relevant Policy.

Additional Information

• More information on this can be found in the User Guide chapter, "Managing Computers".
• The Agent will go through Initialization after being moved back into a Policy that has the Control Mode turned on.
• To ensure compatibility with the Agent new Operating Systems will undergo final validation once it is released for General Availability. VMware Carbon Black's support for new Operating Systems varies:
  • Maintenance Releases (service packs) - Target 30 days
  • Minor Releases (Red Hat 6.6 to 6.7, Mac OS 10.10.4 to 10.10.5) – Target 30 days
  • Major Releases (Windows 8.x to Windows 10, Mac OS 10.10 to 10.11) – Target 90 days