App Control: Does Rebooting Impact Agent Initialization?
book
Article ID: 288699
calendar_today
Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
Does rebooting the endpoint have any impact on Agent Initialization?
Environment
App Control Agent: All Versions
App Control Console: All Versions
Resolution
A reboot during Initialization will cause the progress to report back to the Console as starting from 0%. After the reboot is complete the Agent will resume Initialization and skip over directories that have already been fully processed. The reported Initialization in the Console should quickly increase from 0% to the point it was before the reboot.
Additional Information
It is always recommend that the endpoint be rebooted using supported, "clean" shutdown procedures. This gives the Agent time to finish writing to the local database.
Hard power outages, holding the power button, crashing the operating system could cause corruption of the Agent's local database.