Endpoint Standard: Sensor is not recognized for GlobalProtect security check
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Article ID: 288693
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
- Connection to VPN fails
- GlobalProtect shows no Real Time Protection active on Device
Environment
- Carbon Black Cloud Sensor: 3.7.0.1253
- Operating System: Windows 10 (20H2)
- Palo Alto Global Protect VPN
Cause
- The VPN has not been configured to recognize the CBC Sensor version as a security / anti-virus program
Resolution
Please contact the Administrator of the GlobalProtect VPN setup to add the CBC Sensor to valid security / anti-virus programs
Feedback
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