Endpoint Standard: Sensor is not recognized for GlobalProtect security check
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Endpoint Standard: Sensor is not recognized for GlobalProtect security check

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Article ID: 288693

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

  • Connection to VPN fails
  • GlobalProtect shows no Real Time Protection active on Device

Environment

  • Carbon Black Cloud Sensor: 3.7.0.1253
  • Operating System: Windows 10 (20H2)
  • Palo Alto Global Protect VPN

Cause

  • The VPN has not been configured to recognize the CBC Sensor version as a security / anti-virus program

Resolution

Please contact the Administrator of the GlobalProtect VPN setup to add the CBC Sensor to valid security / anti-virus programs