CB Defense: WebRoot software not uninstalling normally
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Article ID: 288682
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
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Issue/Introduction
Internet Explorer (IE) crashes when opened Issue resolves when CB Defense in Bypass mode Webroot SecureAnywhere was installed previously and removed Webroot SecureAnywhere no longer shows as Add-On in IE Registry keys referring to Webroot SecureAnywhere remain
Environment
CB Defense Sensor: 3.4.0.1097 Microsoft Windows: All Supported Versions Webroot SecureAnywhere
Cause
Corrupted Add-On for WebRoot SecureAnywhere remains in Internet Explorer and needs to be removed
Additional Information
It is best practice to set Permission Rules for other Security and Antivirus programs in the Policy page for CB Defense. Also configure other Security and Antivirus programs to have exclusions for CB Defense.
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