CB Defense: Symantec files active after uninstall

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• Windows Login only shows Black Screen
• Start Menu may not respond
• Install of Sensor may fail

Environment

• CB Defense Sensor: All Versions
• Microsoft Windows: Windows 10
• Symantec Endpoint Protection pre-existing and uninstalled

Cause

Files from Symantec may have been left after uninstall

Resolution

Follow the instructions for Symantec to use their removal program to ensure a full removal of Symantec components. They can be found at this link.