CB Defense: 'CB Defense WSC' Service Will Not Start (Windows 7 x86)
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CB Defense: 'CB Defense WSC' Service Will Not Start (Windows 7 x86)

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Article ID: 288661

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

  • Windows Security Center (WSC) shows no anti-virus installed
  • CB Defense WSC Service does not start when Startup Type is set to Automatic
  • CB Defense WSC ServiceĀ gives error message for "A Device attached to the system is not functioning" when manually started
  • Sensor continues to enforce Policy and communicate normally

Environment

  • CB Defense Sensor: 3.1 and higher
  • Microsoft Windows: Windows 7 32 bit
  • Windows Security Center

Cause

Windows Security Center (WSC) fails to register CB Defense Sensor as the installed AV even though CB Defense is active and working

Resolution

Microsoft recommends updating to Windows 10, as Windows 7 SP 1 is currently in Extended Support which will end January 14, 2020.