App Control Server: Installation Failure with error ERROR: Cannot find APPPOOL object with identifier "xx" when username contains a space
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Article ID: 288658
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
Installation of App control fails while setting up IIS app pool .
ServerInstall.log shows the following error:
10:26:27 INSTALLHELPER: C:\Windows\sysWOW64\inetsrv\appcmd.exe set apppool /apppool.name:DefaultAppPool -processModel.identityType:SpecificUser
10:26:27 INSTALLHELPER: APPPOOL object "DefaultAppPool" changed
10:26:27 INSTALLHELPER: C:\Windows\sysWOW64\inetsrv\appcmd.exe set apppool /apppool.name:DefaultAppPool -processModel.userName:username\with space
10:26:28 INSTALLHELPER: ERROR ( message:Cannot find APPPOOL object with identifier "space". )
10:26:28 INSTALLHELPER: exit status 1168
10:26:28 IIS: Return Code: 1 on execution of C:\Users\USER\AppData\Local\Temp\{E0186394-F760-4B38-9302-5A4F07C884DE}\{ECD2D524-718A-4A49-8026-337428C013EB}\installhelper.exe.
10:26:28 IIS: Carbon Black App Control Console could not set up application pool.
Environment
App Control Server: All supported versions
Cause
The App Control installer is not designed to handle spaces in account name. (In the above symptom, the account username\with space contains a space )
Resolution
Modify the account to remove spaces from the username.