Carbon Black Cloud: New alert notifications go missing after refreshing the web page
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Carbon Black Cloud: New alert notifications go missing after refreshing the web page

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Article ID: 288651

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

  • A newly created alert notification does not appear on the notification settings page.
  • The entry for alert notification is created into audit.log however the alert does not persist on the notification page.

Environment

  • Carbon Black Cloud console: All versions
  • Endpoint Standard: All versions

Cause

  •  The notification settings page is designed to display only 100 entries and has no options for pagination/sorting .
  •  The entries are displayed starting with the oldest , hence new entries after 100 can't ever be seen 

Resolution

  • The Carbon Black Engineering Team has identified this issue and has started to work on this.
  • If a similar issue is occuring , customers are requested to collect screenshots of the notifications created, audit log entries and .har file reproducing the issue and report it to Carbon Black Support.