Carbon Black Cloud: Receiving 504 or 404 Errors When Trying to do Live Response from the Console.

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

Unable to Initiate Live response session on machines from the Console as it fail with error code 504/404.

Environment

• Carbon Black Cloud Console: All Versions
• Carbon Black Cloud Sensor: All Versions
• Microsoft Windows: All Supported Versions

Cause

Degraded backend services

Resolution

A Backend Fix has been implemented to resolve this issue.