Endpoint Standard: Multiple CB Defense Sensor Icons in Local System Tray While Doing RDP to Citrix Servers
book
Article ID: 288631
calendar_today
Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
Multiple CB sensor icons are seen in the local device system tray in the Citrix Workspace environment while doing an RDP connection.
Environment
Carbon Black Cloud Console: All available versions
Endpoint Standard: All versions
Citrix
Cause
The cause of this issue is due to the Sensor UI Display message in the system tray will run in every active user session.
Resolution
The sensor is working as per the design and our recommendation will be to create a separate policy for Citrix and disable the 'Display sensor message in system tray' in that policy which will resolve this issue.