Carbon Black Cloud: Console Displays Wrong Device Count When Adding a Hash to Approved List From Investigate Page.
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Carbon Black Cloud: Console Displays Wrong Device Count When Adding a Hash to Approved List From Investigate Page.

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Article ID: 288627

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

  • Adding a hash to the approved list from the Investigate page displays wrong device count.
  • The hash in question would have been detected in multiple machines but the console shows " This hash has been seen on 0 devices"

Environment

  • Carbon Black Cloud Console: All Versions

Cause

The cause of this issue is currently unknown and still under investigation.

Resolution

This article will be updated once when the resolution is available.