Carbon Black Cloud: Console Displays Wrong Device Count When Adding a Hash to Approved List From Investigate Page.

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

• Adding a hash to the approved list from the Investigate page displays wrong device count.
• The hash in question would have been detected in multiple machines but the console shows " This hash has been seen on 0 devices"

Environment

• Carbon Black Cloud Console: All Versions

Cause

The cause of this issue is currently unknown and still under investigation.

Resolution

This article will be updated once when the resolution is available.