Carbon Black Cloud: Creating User Accounts in the Console Shows Error "Exception Processing the Confirmation Unable to find the Login with id: -1"

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

Trying to add a user account to the CB Defense Org fails with one of the errors

'ADMIN_ALREADY_REGISTERED Unable to find the login with id: -1'

"Exception processing the confirmation Unable to find the login with id: -1"

Environment

Carbon Black Cloud Console: All Versions

Cause

Traces of old account still exist in the backend for the user

Resolution

Reach out to support with .HAR file while reproducing the issue