EDR: Bad gateway Error 502 when accessing Yara manager url

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

• While accessing Yara manager url, Error 502 Bad gateway is occuring.

Environment

• VMware Carbon Black EDR
• Yara Connector installed
• Yara Manager installed

Cause

• Yara manager service is not running

Resolution

• Make sure Yara connector and Yara manager services are up and running check the status by running 

• CentOS6 : 
  • service cb-yara-connector status
  • service cb-yara-connector start
•  service cb-yara-manager status
• service cb-yara-manager start

 

• CentOS7 : 
  • systemctl status cb-yara-connector
  • systemctl start cb-yara-connector
• systemctl status cb-yara-manager
• systemctl start cb-yara-connector​​​​​​​​​​​​​​