CB PSC: Quarantine Status Changes During Upgrade
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CB PSC: Quarantine Status Changes During Upgrade

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Article ID: 288597

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

  • Console endpoint status reports┬ásensor is in quarantine
  • Network connections are observed in the investigate page

Environment

  • CB Defense PSC Web Console: All Versions
  • CB Defense Sensor: All Versions
  • Microsoft Windows: All Versions
  • Apple MacOS: All Versions

Cause

During an upgrade the quarantine status may not persist due to the upgrade process

Resolution

  • We recommend remediating any issues on the endpoint as soon as possible and prior to attempting a sensor upgrade
  • If a sensor in quarantine has been upgraded and the console is reporting network connections; reset the status of the sensor by toggling the quarantine status off and then on again

Additional Information

A future release will change this behavior