Job statuses are not updating

Products

• CA Client Automation

Issue/Introduction

Software delivery job statuses are not updating consistently. I can see the packages have been installed but I can't get the jobs to complete consistently and often have to reboot the DM server to get any job statuses.

Environment

Client Automation - All versions

Resolution

The process, sdmgr_im, responsible for updating job statuses may be stopped. Run CAF status at a DOS prompt on the Domain Manager to check it's status: 

 

The process may be stopped due to a large or corrupted queue. Clearing the IM queue as below should resolve the issue.

1. caf stop sdmgr_im
   
   
2. camq -d -c SD_IM
   
   
3. camq -d -c SD_IM_2
   
   
4. Clear out the contents of DSM\Agent\CCNF\smstore\ folder.
   
   
5. caf start sdmgr_im     

If the problem persists try this :

caf stop sdserver

caf stop sdmgr_im
camq -d -c SD_IM
camq -d -c SD_IM_2
Clear out the contents of DSM\Agent\CCNF\smstore\ folder.

Rename the directory D:\CA\DSM\ServerDB\SWJORDER as D:\CA\DSM\ServerDB\SWJORDER.ori
caf start sdserver

caf start sdmgr_im

If the problem persists, please open a support issue for further investigation.