Cb Protection: Unable to Create AD (Active Directory) Mappings in the Console
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Article ID: 288555
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
- Attempting to edit existing AD mappings, or creating new AD mappings, results in a timeout in the console
Environment
- Cb Protection Console: All Supported Versions
Cause
- Slow AD lookups in the environment
Resolution
- Edit the following file on the Cb Protection Server:
- C:\Program Files (x86)\Bit9\Parity Console\WebUI\include\parity.ini
Find the line:
SOAP Call Timeout = 120
Edit this line to increase the timeout as follows:
SOAP Call Timeout = 180
Feedback
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