App Control: Agent Upgrade Error: "filename is being held in use by the following process"
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App Control: Agent Upgrade Error: "filename is being held in use by the following process"
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Article ID: 288538
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Updated On: 09-17-2024
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
Agent upgrade fails
Logs show an error message similar to this one:
Info 1603.The file C:\Program Files (x86)\Bit9\Parity Agent\libeay32.dll is being held in use by the following process: Name: VGAuthService, ID: 2872, Window Title: (not determined yet). Close that application and retry.
Info 1603.The file C:\Program Files (x86)\Bit9\Parity Agent\libeay32.dll is being held in use by the following process: Name: vmtoolsd, ID: 2972, Window Title: (not determined yet). Close that application and retry.
Environment
App Control (Formerly, CB Protection) Agent: All Supported Versions
Cause
Another process is locking files used by the CB Protection agent
Resolution
The process listed in the error should have exclusions in place to not scan / lock files used by the App Control agent