EDR: Not able to access web UI

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

• Not able to access web UI
• Browser reports:

"This site can’t be reached"

 

Environment

• EDR: All supported versions

Cause

Network communication failure from endpoint to EDR server

Resolution

       Perform the following troubleshooting steps:

• Confirm EDR services are up and running
• Confirm ping from endpoint to EDR server is working and does not report packet loss
• Check firewall/proxy that is placed in the environment, has no communication blocks between endpoint and EDR server
• Disable browser proxy