EDR: Not able to access web UI
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EDR: Not able to access web UI

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Article ID: 288480

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Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

  • Not able to access web UI
  • Browser reports:
"This site can’t be reached"

 

Environment

  • EDR: All supported versions

Cause

Network communication failure from endpoint to EDR server

Resolution

       Perform the following troubleshooting steps:
  • Confirm EDR services are up and running
  • Confirm ping from endpoint to EDR server is working and does not report packet loss
  • Check firewall/proxy that is placed in the environment, has no communication blocks between endpoint and EDR server
  • Disable browser proxy