App Control Console: Updated template clone disappears from the console when it is shutdown
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App Control Console: Updated template clone disappears from the console when it is shutdown

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Article ID: 288473

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

  • Making changes to the template image will cause the new updated clone asset to disappear from the console when it is shutdown¬†
  • Unable to create a new template from updated clone asset as it goes missing in the console when it is shutdown

Environment

  • App Control Console : All Supported Versions

Cause

  • When the image is powered on for updates, a new computer is auto-created as its clone in App Control Console which is an expected behavior.
  • If the original template is configured to clean up clones when it is offline, it will delete the updated clone from the console when it is powered off to create a new template.

Resolution

Before updating the master template image, review the master template settings as follows:
  1. Login to App Control Console
  2. Navigate to Assets -> Computers -> Search for the Master Template -> View Details
  3. Under Template Settings -> Review Clone Clean Up setting 
  4. Ensure that it is not set to "When Offline". Select any of the other available options as per business requirements