Endpoint Standard Sensor: Interop issue with Bandicam software

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• Cannot launch Bandicam software (bdcam.exe)
• No error dialog presented to the user

Environment

• Endpoint Standard Sensor: All Versions

Cause

 Bandicam software doesn't allow third-party dlls to be injected into their process.

Resolution

• For a permanent fix, contact Bandicam Support/Community to whitelist "ctiuser.dll" (Carbon Black Cloud sensor)
• As a workaround, add a permission rule to "bypass API operation" for **\Program Files\Bandicam\bdcam.exe 

Path:  **\Program Files\Bandicam\bdcam.exe 
Operation Attempt: Performs Any API Operation
Action: Bypass