CB Collective Defense Cloud: File hash with no scan results is assigned low trust score

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• File hash with no scan results is assigned low trust score 
• File hash with scan results as "The Scan found no malware and no vulnerabilities" is assigned a low file trust score

Environment

• CB Collective Defense Cloud

Resolution

• VMware Carbon Black calculates malware reputation data from both internal and external sources
• CB Collective Defense Cloud track global false positive submissions to address any recurring theme that may result in a recalibration of how we treat our various data sources