App Control Console: Chattiest rules report for longer time frames show empty results
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Article ID: 288432
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
- Chattiest rules report for longer time frames (1 day / 3 days) show empty results
- Chattiest rules report for shorter time frames (6 hours / 12 hours) works as expected
Environment
- App Control Console : All versions
Cause
Not known at this time
Resolution
Please create a support case with Carbon Black along with high debug server logs for further investigation as follows :
- Log in to the App Control Console
- Browse to https://<server name>/support.php and go to the Diagnostics tab
- Under "Server Logging" set logging duration to 30 minutes (8.1.8 or 8.1.10 check additional notes)
- Set all debug levels to "High" and check the box for SQL Trace
- Click Start logging
- Reproduce the issue (load chattiest rules report for 1Day/3day/12hours/6hours and note the timestamp for each run)
- Browse back to https://<server name>/support.php
- Click on “Available log files" from the right hand side 'Related Views' menu link
- Save a copy of all log files generated during the testing
- Upload all collected data to https://community.carbonblack.com/t5/CB-Vault/gp-p/g-4922
Additional Information
If Console version is 8.1.8 or 8.1.10 please set the logging duration to "Permanent" and manually stop it after reproducing the issue
Feedback
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Yes
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No