Cb Protection: How to Uninstall an Agent via Disabled Mode (Windows)
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Cb Protection: How to Uninstall an Agent via Disabled Mode (Windows)

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Article ID: 288419

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

To uninstall the Cb Protection agent from a Windows Operating System.

Environment

  • Cb Protection Agent: All Versions
  • Microsoft Windows: All Supported Versions

Resolution

  1. Login to the Cb Protection console
  2. Navigate to Assets > Computers
  3. Select checkbox next to the computer that is going to be uninstalled
  4. Click "Action"
  5. Assign the computer to a policy in "Disabled" mode
  6. Login to the computer that is going to be uninstalled
  7. Navigate to Start > Run > type “appwiz.cpl > click OK.
  8. Programs and Features will open
  9. From the list of programs, select  "Cb Protection Agent" (Bit9 Agent in 7.x)
  10. Click the "Uninstall" or "Remove" button. 
  11. Wait for uninstall to complete