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Error: Invalid file dsn ''
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Error: Invalid file dsn ''
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Article ID: 288418
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Updated On:
10-01-2024
Products
Carbon Black App Control (formerly Cb Protection)
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Issue/Introduction
Error accessing the console:
Network error while trying to communicate with App Control Server Error: Could not connect to host
Serverlog.bt9 shows error: Connection attempt failed: General error: Invalid file dsn ''
Environment
App Control Server: All Supported Versions
Cause
Agent Cache Corruption
App Control server service is unable to to access C:\Program Files (x86)\Bit9\Parity Server\shepherd.dsn
Process Injection from another application
Resolution
Confirm the service account used for the App Control server service has access to C:\Program Files (x86)\Bit9\Parity Server\shepherd.dsn
Stop the agent
If issue stops,
clear corrupted cache
If issue still persists,
capture a procmon
and contact Support
Feedback
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