Carbon Black Cloud: VDI Re-Register Fails
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Article ID: 288407
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
Environment
- Carbon Black Cloud Sensor: All Supported Versions
- Microsoft Windows: All Supported Versions
- VDI Environment
Cause
Connection to the CBC backend failed.
Resolution
Ensure the device is online and has the proper
firewall and port rules
Additional Information
Connectivity is required during this process as the backend is what assigns the new Device ID
Feedback
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Yes
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No