CB Protection: Reoccurring Approval Requests

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Reoccuring approval request for same device
• No blocks occuring or approval request being sent by enduser

Environment

• CB Protection Console: All Supported Versions

Cause

• Request not properly closed
• VDI templating not properly configured

Resolution

1. Confirm request has been resolved:
   • https://community.carbonblack.com/t5/Knowledge-Base/Cb-Protection-How-to-resolve-an-Approval-Request/ta-p/63242
2. See the chapter "Managing Virtual Machines" in the CB Protection User Guide:
   • https://community.carbonblack.com/t5/Documentation-Downloads/CB-Protection-8-1-6-User-Guide/ta-p/81018