App Control: CDC Error: "The remote server returned an error: (407) Proxy Authentication Required."

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Error in console

• "Collective Defense Cloud / Bit9 Software Reputation Service Unavailable"

Error in C:\Program Files (x86)\Bit9\Parity Server\Reporter\ParityReporter.txt

• "WARN HelpersSync - Cb Collective Defense Cloud connection lost: System.Net.WebException: The remote server returned an error: (407) Proxy Authentication Required. "

Environment

• App Control Server: All Supported Versions

Cause

Incorrect proxy configuration

Resolution

1. Confirm that the account configured to run the App Control services (domain level service account) has permission to use the Proxy
2. Confirm proxy configuration is correct in the App Control console 
   1. Login to the App Control Console
   2. Navigate to System Configuration (gear icon) > Licensing tab > "CB Collective Defense Cloud Proxy Settings"