CB Protection: Unable to Login to Console With Account From Different Domain

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Unable to log into the console unless the user belongs to the same domain as the CB Protection server.

Environment

• CB Protection Console: All Supported Versions

Cause

Incorrect login syntax

Resolution

1. Login to Cb Protection console with FQDN (i.e.,in the format NTDOMAIN\Username or Username@dnsDomain).
2. Confirm login completes