App Control: Agent Service Crashing on 8.6+
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App Control: Agent Service Crashing on 8.6+

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Article ID: 288360

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

  • Parity Agent Service Crashing
  • Event ID 1000 events in Event Viewer
  • .dmp files being created in¬†ProgramData\Bit9\Parity Agent\Logs

Environment

  • App Control Agent: Versions 8.6.x-8.7.2
  • Microsoft Windows: All Supported Versions

Cause

Known issue

Resolution

Upgrade to agent version 8.7.4+ where this has been corrected.

Additional Information

There were three separate issues that were corrected:
  • EP-14965
    • Fixed an issue that caused a race condition and could cause the parity service to crash in some situations during user login
  • EP-14938
    • Fixed an issue where the agent can potentially corrupt memory and crash when collecting metadata from an MSI file
  • EP-15312
    • Fixed an issues where a service crash can occur when querying system information