App Control: Agent Service Crashing on 8.6+
book
Article ID: 288360
calendar_today
Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
- Parity Agent Service Crashing
- Event ID 1000 events in Event Viewer
- .dmp files being created in ProgramData\Bit9\Parity Agent\Logs
Environment
- App Control Agent: Versions 8.6.x-8.7.2
- Microsoft Windows: All Supported Versions
Resolution
Upgrade to agent version 8.7.4+ where this has been corrected.
Additional Information
There were three separate issues that were corrected:
- EP-14965
- Fixed an issue that caused a race condition and could cause the parity service to crash in some situations during user login
- EP-14938
- Fixed an issue where the agent can potentially corrupt memory and crash when collecting metadata from an MSI file
- EP-15312
- Fixed an issues where a service crash can occur when querying system information
Feedback
thumb_up
Yes
thumb_down
No