App Control: Approval Request Error: "Could not find file"
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App Control: Approval Request Error: "Could not find file"

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Article ID: 288349

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

When looking at approval requests within the console and clicking into the file details, error: "Could not find file" is received

Environment

  • App Control Console: All Supported Versions

Cause

The file has been deleted from the endpoint

Resolution

Looking at the block events on the machine that submitted the approval request will give a better understanding of what occurred and what rule may be necessary to prevent the block from occurring