App Control: Approval Request Error: "Could not find file"

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

When looking at approval requests within the console and clicking into the file details, error: "Could not find file" is received

Environment

• App Control Console: All Supported Versions

Cause

The file has been deleted from the endpoint

Resolution

Looking at the block events on the machine that submitted the approval request will give a better understanding of what occurred and what rule may be necessary to prevent the block from occurring