App Control: How to Collect Logs for Server Upgrade Failure

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

To collect logs for troubleshooting failed App Control Server upgrades.

Environment

• App Control Server: All Supported Versions

Resolution

1. Collect a screenshot of any error (if present).
2. In Windows Explorer, navigate to: C:\Program Files (x86)\Bit9\Parity Server\Support\
3. Grab a copy of:
   • ServerPatch-date.log (if Patch Upgrade)
   • ServerInstall-date.log (if Major Upgrade)
4. Attach the collected information to the support case for review: