App Control: Previous Upgrade Attempt Failed with Irrecoverable Errors
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Article ID: 288328
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
Error received on App Control Server Upgrade:
Warning: Previous upgrade attempt failed with irrecoverable errors.
Full database restore is recommended before proceeding further.
Do you still want to continue without restoring your database?
Environment
App Control Server: All Supported Versions
Cause
When App Control is upgrading it creates a configuration in the database named "tmp_dbupgrade_step". When the upgrade is done it removes this configuration. This error indicates that a previous upgrade attempt did not fully complete, therefor the flag was never removed.
Resolution
Perform a database restore from prior to the last upgrade attempt.
Additional Information
Serverinstall-<date>.log will show when the error occurred and during which part of the upgrade. Similar to the below:
UPGRADEDB: One of the steps in database upgrade failed (error executing migrate).