App Control: Timeout On /api/bit9platform/v1/computer API

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Timeouts occurring when doing an API query on /api/bit9platform/v1/computer:

Error :Invoke-RestMethod : The remote server returned an error: (408) Request Timeout.

Environment

• App Control: All Supported Versions

Cause

Inefficient query

Resolution

By default, all fields are returned. Limiting the query to only required fields (by explicitly listing them) will improve performance.

GET /api/bit9platform/v1/computer?q=name:<DeviceName>&fields="id,name,connected,template,daysOffline,hasHealthCheckErrors,upgradeStatus,supportedKernel,policyStatus,enforcementLevel,disconnectedEnforcementLevel,ipAddress,policyName,policyId,automaticPolicy,agentVersion"&limit=100&offset=0

Additional Information

Fields with known performance impacts:

• Processor_Count
• Machine_Model
• Processor_Speed
• Processor_Model
• Memory_Size