App Control: Where to Check Upgrade Status or Error

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

How to verify the status and errors or failures for the Agent Upgrade(s)?

Environment

• App Control Console: All Supported Versions
• App Control Agent: All Supported Versions

Resolution

There is an "Upgrade Status" and "Upgrade Error" column that can be added on the Assets > Computers page of the console. For further troubleshooting, logs are generally located in:

• Windows: ProgramData\Bit9\Parity Agent\Logs\
• Linux: /srv/bit9/data/Logs