CB Protection: Error: You Are Not Authorized to View This Page
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Article ID: 288298
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
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Issue/Introduction
Error within CB Protection console: "You Are Not Authorized to View This Page"
Environment
CB Protection Console: All Supported Versions
Cause
"User Role" in place does not allow access to page API Connectivity
Resolution
Confirm User Access:
Login to the CB Protection Console as "admin" account See if same error is observed Navigate to Login Accounts (Gear Icon) > User Roles tab Confirm User Role is enabled and has correct access to desired page(s)
Troubleshoot API Connectivity:
https://community.carbonblack.com/t5/Knowledge-Base/Cb-Protection-Console-API-Error-Troubleshooting/ta-p/49854
Additional Information
If unable to navigate to "User Roles" tab with any account (including OOB "admin" account) see: https://community.carbonblack.com/t5/Knowledge-Base/CB-Protection-Disabled-or-quot-Null-quot-User-Role-Permissions/ta-p/79438
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