CB Protection: Agent Service missing
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CB Protection: Agent Service missing

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Article ID: 288296

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

CB Protection Agent service missing in services.msc

Environment

  • CB Protection Agent: All Supported Versions
  • Microsoft Windows: All Supported Versions

Cause

  • Agent was uninstalled
  • Corrupt installation
  • Another security product removed agent

Resolution

  1. Fully uninstall the CB Protection agent
    • https://community.carbonblack.com/t5/Knowledge-Base/Cb-Protection-How-to-Uninstall-an-Agent-Windows/ta-p/64834
  2. Reinstall agent per User Guide:
    • Pg 128:¬†https://community.carbonblack.com/t5/Documentation-Downloads/Cb-Protection-v8-1-0-User-Guide-for-8-1-0-Patch-2/ta-p/36992