CB Protection: Agent Service missing

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

CB Protection Agent service missing in services.msc

Environment

• CB Protection Agent: All Supported Versions
• Microsoft Windows: All Supported Versions

Cause

• Agent was uninstalled
• Corrupt installation
• Another security product removed agent

Resolution

1. Fully uninstall the CB Protection agent

 

     2. Reinstall agent per User Guide:

        Methods To Install an App Control Agent