CB Protection: Agent Service missing

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

CB Protection Agent service missing in services.msc

Environment

• CB Protection Agent: All Supported Versions
• Microsoft Windows: All Supported Versions

Cause

• Agent was uninstalled
• Corrupt installation
• Another security product removed agent

Resolution

1. Fully uninstall the CB Protection agent
   • https://community.carbonblack.com/t5/Knowledge-Base/Cb-Protection-How-to-Uninstall-an-Agent-Windows/ta-p/64834
2. Reinstall agent per User Guide:
   • Pg 128: https://community.carbonblack.com/t5/Documentation-Downloads/Cb-Protection-v8-1-0-User-Guide-for-8-1-0-Patch-2/ta-p/36992