CB Protection: Remote Log Collection Failing
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Article ID: 288294
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
Agent logs fail to upload to the CB Protection console under https://<ServerName>/support.php > Available log files
Environment
- CB Protection Console: All Supported Versions
Cause
- Network Connectivity
- SSL Trust
Resolution
- Turn on high debugging:
- https://community.carbonblack.com/t5/Knowledge-Base/Cb-Protection-How-to-Collect-Agent-Logs-Locally-Windows/ta-p/62597
- Open "Trace.BT9" file (ProgramData\Bit9\Parity Agent\Logs)
- Search for "DiagnosticUploadRequest::Upload:" and determine what error code is present
Feedback
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