A session cookie issue is logged in /var/log/cb/coreservices/debug.log in each customer case we have looked at:
2019-10-02 10:55:17 [26619] <err> cb.flask.blueprint_helpers - Unhandled exception from API request: '_xsrf_token' Traceback (most recent call last): File "/usr/share/cb/virtualenv/lib/python2.7/site-packages/flask/app.py", line 1813, in full_dispatch_request rv = self.dispatch_request() File "/usr/share/cb/virtualenv/lib/python2.7/site-packages/flask/app.py", line 1799, in dispatch_request return self.view_functions[rule.endpoint](**req.view_args) File "/usr/share/cb/virtualenv/lib/python2.7/site-packages/cb/auth/authn_service.py", line 341, in wrapped_f File "/usr/share/cb/virtualenv/lib/python2.7/site-packages/werkzeug/local.py", line 378, in <lambda> _getitem_ = lambda x, i: x._get_current_object()[i] File "/usr/share/cb/virtualenv/lib/python2.7/site-packages/flask/sessions.py", line 83, in _getitem_ return super(SecureCookieSession, self)._getitem_(key) KeyError: '_xsrf_token' 2019-10-02 10:55:19 [26619] <warning> cb.auth.authn_service - User Authentication Activity: User Id=31, Status=200, Ip Address=10.10.10.10, Timestamp=2019-10-02 14:55:19.231549+00:00