Enterprise EDR: Process Analysis page intermittently missing process trees and/or listed process lists and/or "try again later" messages.

Products

• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

• Issue may have started around July 30th, 2023 or later.
• Issue is intermittent. One workaround is to try to revisit or the process analysis page.
• Issue occurs with multiple web browsers (its not browser-specific).
• Turning on the browser's devtools (via the F12 key) will show 500 and/or 502 and/or 403 errors.

Environment

• Carbon Black Cloud Server: 1.16.0, possibly earlier.
• Enterprise EDR Sensor:  All versions

Cause

This issue is management-escalated and is currently under investigation under internal tracking number EA-23560 (as of August 16th, 2023).

 

Resolution

This KB article will be revised as the issue progressed to resolution.