App Control: Cb Protection Agent detected a problem: Unsupported kernel version installed, reporting a kernel version that is not running.
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Article ID: 288162
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
Agent health message in the Console reports a similar error to this after an OS Kernel upgrade:
Current kernel: Red Hat Server 7.7 3.10.0-1062.18.1.el7.x86_64 x64
Cb Protection Agent detected a problem: Unsupported kernel version installed[3.10.0-1030.el7.x86_64]. Options[00000003] TotalFailures[1] FailureId[862] FailureId[862]
Environment
Carbon Black App Control Agent: All Linux 7.2 versions and greater
Carbon Black App Control Server: All supported versions
Linux: All supported versions
Cause
Two possible causes:
An unsupported kernel is running (shown by uname -r)
An unsupported kernel exists but is not running.
Resolution
The health message can either flag a problem or be a warning that an unsupported kernel is installed but not running. The error can be suppressed by deleting the unsupported kernel off the agent host.
Additional Information
These commands run on the agent host show results similar to this: