EDR: After upgrading a server license, the Web UI's Licnense page is not showing the certificate block for the new license.

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

• Old expiring license is being replaced with a new license.
• New license might be applied on the Primary server with the command "sudo /usr/share/cb/cblicense -a server.lic"
• The license block displayed in Settings; license page does not match the new license applied
• New license appears to be installed by running this command "sudo /usr/share/cb/cblicense -d" as it shows the new expiration date.

Environment

• EDR Server (Formerly CB Response Server): All versions
• EDR Sensors: All versions
• Linux: All versions

Cause

This is issue EA-5527. This is only a display problem where the new license is actually installed correctly.
To verify, try this URL in a web browser:

https://<servername>/api/v1/license

 

Resolution

License is actually installed and the display problem can be ignored.