Installation fails with error: MainEngineThread is returning 1603
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Article ID: 288153
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
Install log shows this error at the end of the install log file:
MSI (c) (58:7C) [12:15:07:622]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (58:7C) [12:15:07:622]: MainEngineThread is returning 1603
Environment
Carbon Black Cloud Sensor: All Versions
Microsoft Windows
Cause
Symantec Endpoint Protection (SEP) Agent or potentially a different 3rd party AV process is blocking the install of the sensor.
Resolution
Temporarily uninstall SEP or other 3rd party AV tool.