Carbon Black Cloud: Windows sensor upgrade via the CBC Console fails but manual upgrade works on some Windows sensors.

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

1. Sensor upgrades fail when attempted from the Console for any windows sensor version 3.6.0.1797 or earlier.
2. Sensor upgrades for these same sensors works when performed manually from the command line.
3. Sensor upgrades works for sensor versions above 3.6.0.1797.
4. SensorAlarms.log shows this validation error:

5. 12/15/23 07:34:56.515: 1c94 INFO SensorAlarms::SetAlarmInternalSafe: update alarm, alarm: SensorUpgradeFailed(10060):1699040263767:1020:1702643696515:. <validate_tmp_fail> <validate_tmp_fail> <validate_tmp_fail> <validate_tmp_fail> ...

Environment

• CBC Windows Sensors: 3.6.0.1797 and earlier
• CBC Console: All versions
• Microsoft Windows: All versions

Cause

This is issue DSEN-12552.

Resolution

This issue is fixed in all Windows sensor versions above 3.6.0.1797.