CB Response Cloud: Limited number of instances offline August 31, 2019
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Article ID: 288082
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Updated On:
Products
Carbon Black EDR (formerly Cb Response)
Issue/Introduction
The CB Response Cloud web interface was inaccessible, reporting a standard error saying that the instance was undergoing maintenance.
Environment
- CB Response Cloud
- Limited set of instances
- Occurred August 31, 2019
Cause
Amazon Web Services (AWS) outage.
Additional Information
- AWS resolved this independently.
- Most instances were fully restored that same day, within a few hours.
- The final instances came back online September 1.
- There should no data loss on those cluster instances because the endpoints queued their data.
- Please contact Carbon Black if you have questions.
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