CB Response Cloud: Limited number of instances offline August 31, 2019
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CB Response Cloud: Limited number of instances offline August 31, 2019

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Article ID: 288082

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Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

The CB Response Cloud web interface was inaccessible, reporting a standard error saying that the instance was undergoing maintenance. 

Environment

  • CB Response Cloud
  • Limited set of instances
  • Occurred August 31, 2019

Cause

Amazon Web Services (AWS) outage. 

Resolution

  • None at this time. 

Additional Information

  • AWS resolved this independently.
  • Most instances were fully restored that same day, within a few hours.
  • The final instances came back online September 1. 
  • There should no data loss on those cluster instances because the endpoints queued their data. 
  • Please contact Carbon Black if you have questions.