How to Contact Carbon Black Support
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How to Contact Carbon Black Support

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Article ID: 288080

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Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

How can Carbon Black Support be contacted?

Environment

  • All Carbon Black Products

Resolution

All information about creating a case can be found on the Carbon Black User Exchange:
https://community.carbonblack.com/t5/Support-Zone/tkb-p/support

Carbon Black Support Guide:
https://community.carbonblack.com/t5/Support-Zone/VMware-Carbon-Black-Technical-Support-Welcome-Guide/ta-p/34324

Carbon Black Support phone numbers:
https://community.carbonblack.com/t5/Support-Zone/Global-Support-Contact-Freefone-Numbers/ta-p/66128

Additional Information

In general, if technical assistance is needed, from emergencies to simple questions, please open a case and set the appropriate severity.