EDR: How to Uninstall using the CB uninstaller on Windows
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EDR: How to Uninstall using the CB uninstaller on Windows

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Article ID: 288069

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Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

To manually remove the EDR Windows Sensor software using the uninstaller executable. 

Environment

  • EDR (Formerly Carbon Black Response) Server: All Supported Versions
  • Microsoft Windows: All Supported Versions

Resolution

  1. Execute the uninstaller:
C:\windows\carbonblack\uninst.exe

 

Additional Information

  • The preferred primary method of uninstallation is to uninstall the sensor software from the EDR UI.
  • The second preferred method is to use the Windows Control Panel.
  • This method is for when those methods fail or there are other problems. 
  • The directory above, C:\windows\carbonblack\, is the default installation directory. Another directory may exist instead if the sensor software was installed elsewhere.